Job Reference Number: TFS-572
Department: LATE STAGE COLLECTIONS
Industry: Call Centre
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Job Description
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Job Requirements
Main Activities:
Outbound SLA and work queues
- Servicing outbound calls effectively
- Achieve daily collections targets and monthly KPA targets
Payment Negotiations
- Effective negotiation to ensure account rehabilitation in an efficient and professional manner
- Prevent account roll forward, reduce account balance in the respective service
Customer Service
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timeous manner
- To action administrative requirements related to customer account management
Adherence
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Qualification:
- Must have a Senior Certificate – Grade 12
Experience:
- Must have at least 2 years collections experience in the call centre environment
Functional Knowledge and Skills:
- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment
Please note only shortlisted candidates will be contacted. Should you not receive a response within 14 days, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.
No late submissions will be accepted.
